Gaspare
D. Manno
31987 Odyssey Dr. § Winchester, CA 92596
H 951-926-4747 § C 858-735-9383
gasparemanno@verizon.net
Voice/Wireless Network Specialist/
Information Technology / Network Operations - Engineering
Technical expertise in complex sytem
engineering, provisioning, installation and maintenance for IT/Network/Wireless
(3G/4G) Voice/Messaging applications, LAN, WAN and MAN infrastructures
including, backhaul, SLA’s, network administration, project management,
hardware/software applications implementations, technical support, and vendor
partnerships. Dedicated to 24x7 production operation.
HIGHLIGHTS OF QUALIFICATIONS
§ Progressive
system analysis and support experience encompassing the design,
implementation and maintenance of legacy digital and IP based landline and
wireless telecommunications systems and Networks, PC networks and electronic
equipment and related power.
§ Experienced
leading IT operations through all phases of project management using ITIL v3
best practices and methodology: site surveys, researching needs, RFI’s,
RFP’s, providing cost analysis, writing quotes, vendor selection, enforcing
SLA's, OLA's, planning installation schedules, equipment acquisition and
implementing technology rollout.
§ Able
to assist internal customers and mentor technical staff in troubleshooting
hardware, software, and server problems utilizing a customer service oriented
approach to quick resolution of IT issues.
§
Strong written and verbal communication skills to technically train
end-users with varied computer literacy effectively. Proficient at
reading, writing and interpreting technical documentation and procedure
manuals.
TECHNICAL SKILLS
Project
Management: Utilizing best practices, methods and procedures for project
coordination ensuring best value to the business and business strategy using
ITIL v3 practices.
Platforms:
3G/4G OTA, MMS, SMSC, SMPP GW, SMTP GW, CMAS, VVM, VM, OSS, Microsoft Server
Windows Server 2003, Windows NT, AS/400, Cisco, Operating Support Systems
(CLI - UNIX, VX works, Solaris, SSH, FTP, SFTP, Linux OS, Win SCP, AIMS,
TELNET, GUI, GEDI, ASA, ASR, TIRKS, SNOOP, COMET, Geolink, NETRAC,
Hummingbird, PLANET, WMS, Lucent ConnectVu).
Telecom
Standards: PSTN (LEC, CLEC and IXC), SS7, HLR, LRN, LNP, PBX, Q.921,
Q.931, 802.11x, VoIP (H.248 and H.323), Gateway Protocols, ANSI-41,
TDMA,CDMA,EV-DO, LTE.
Network:
SS7, TDM, TCP/IP, OSI, X.75, PRI/BRI (ISDN Q.921 & Q.931), AC/DC Power
plants, circuit encryption, Routing, Anymedia, Adtran Channel Banks, OC-3,
OC-12, FT-2000 OC-48, OC-192, VoIP, GR-303, xDSL, DSLAM, ATM/Frame Relay,
Ethernet, DWDM, Private Line (Point-to-Point) Inter Office Facilities (IOF),
Dedicated Circuits, DS0 (POTS), DSL, DS-1, T-1, E-1, DWDM/SONET, DS-3, T-3,
DID/DOD, Radio, Microwave and Satellite circuits and equipment.
Peripherals:
Lucent Pinnacle ACD/IVR, Call Centers, BT Voicemail, Cognitronics, Marconi,
Jetstream.
Switches:
Design, and engineering for routing, provisioning, translations (BRCS and
Trunk features), adds/Changes (MACD) for Lucent 5ESS, Lucent 4ESS, Avaya Aura
CM, Genband/Nortel IEMS VoIP switch, DEX-400, GTE and Siemens DCO switches-
Enhanced features, Group Features, FAC, DAC, PSAP, local area Routing and
Dialing Plans (LDIT, RDIT, PDIT) using LERG, COS, COR, AAR, ARS, Centrex,
CALEA, CDR’s, Trunking Diagrams and Trunk Capacity planning for local and
long distance switching. Testing, maintenance and repair of DACS II, DACS IV,
Titan 5500, Alcatel/Lucent, Juniper, Cisco, and Ericsson/Redback transport
switches.
Cabling:
Installation and termination of CAT 3 & 5 cables, 66 and 110 blocks,
Fiber installation and termination. Fabrication and installation of land
based and marine systems and infrastructure
Test
Equipment: Oscilloscope, Harris test set, Multimeter, Sunrise OCx test
set, Sunrise MTT SA942 test set, OTDR, EXFO, CENTEST and T-Berd Protocol
Analyzer.
PROFESSIONAL
EXPERIENCE
Sentaca, Inc./Cricket Communications, San
Diego,
CA
2012 - Present
Senior Telecommunications
Engineer/Eng. Applications III
§ Leading
Demand and Capacity project planning team for executive management group.
Project includes current and forecasted usage of network and subscribers
across multiple applications platforms including 3G and 4G technologies.
Applications include OTA, SMSC, MMS, SMPP GW, SMTP GW, CMAS, VM and VVM using
HW/SW by various vendors including Converse, Movius, Accuris and Gemalto.
Project requires creating and maintaining working relationships and
interfacing with Cricket internal clients and vendors (applications and
engineering group, OSS and other corporate engineering groups) and external
vendors with respect to capacity and licensing limitations and hardware
related issues. Vendor interface requires documentation of RFI’s for new
hardware and software platform evaluation and testing. Other tasks/projects
include interfacing and assisting Cricket CNE (Corporate Network Engineering)
with switching related issues to include Lucent and Ericsson MSC siwtches and
Cricket Interconnect Engineering group with backhaul capacity planning and
SLA administration with outside vendors for service provider infrastructure
design, redundancy, maintenance agreements, and billing issues.
AT&T
Local Services, San Diego,
CA
1997 - 2012
Sr. Network Technical
Specialist
§
Manage and train junior staff and support entire LAN, WAN (X.75), MAN,
SS7 Local and Long Distance Switched Network, and SONET long haul network.
Operation and maintenance of six 5ESS, 4ESS, DMS-250, DMS-500 offices, and
Genband IEMS VoIP platform. Act as liaison between software and hardware
vendors, reviewing and implementing switch software realeases while providing
technical support for inside sales. Duties include engineering, design, and
implementation of Inter Office Facilities (IOF) using TIRKS, Geolink, ASR,
COMET, and Planet, MACD for ISDN/Analog POT’s (BRCS) using UNIX, SQL form
editor, LERG, call routing (RAX, LCC, NOC) PSAP, trunk translations and
testing (POT’s, ISDN-PRI and MF), Number Portability (LNP) porting and
testing with STP/STE providers using T-Berd protocol analyzer, SS7, and other
office peripherals including installation of software, equipment and
associated cabling/wiring, engineering, provisioning, and test/turn up of
SS7, E911, DS-0 (POT’s), Channel Bank, DS-1 (ISDN Q.921 & Q.931), DS-3,
DWDM/SONET, DSLAM, Private Line, Dedicated, Switched (Local and Long
Distance), IP, VoIP and xDSL circuits to POP’s with CLEC’s, ILEC’s, IXC’s
(AT&T, SBC, Verizon, COX, Time Warner, etc.). T&A, maintenance and
troubleshooting of Juniper, Cisco ONS 15454 ROADM and Redback (Ericsson)
Routers and Switches for AT&T Mobility and U-Verse backbone/backhaul
circuits. Route testing of customer inbound and outbound calls (DID/DOD,
ARS), IXC, LEC trunking using test equipment and switch testing programs.
Monitored switch and Customer Premise Equipment (CPE) applying benchmark
metrics for proper utilization and forecasting of voice and data circuits.
§
Direct accountability for project management of multiple projects
simultaneously for office and customer equipment installation, hardware,
software, network upgrades and testing, office capacity, traffic analysis,
trunk augmentation, CDR review, billing, peripheral equipment (i.e. Lucent
Pinnacle ACD/IVR, BT Voicemail platform and McIAS/Cognitronics (Announcement
System) and end user technical support (Avaya, NEC, Panasonic, Nortel PBX’s,
and Adtran channel banks, Cisco WAN switches) using ITIL v3 best practices,
methods and procedures. Aministered RFI’s and RFP’s for new circuit design,
equipment requisition and installation. Coordinated installations with
internal and external vendors. Reviewed and inspected installation progress
and final sign off of installations for both internal and external customers.
Liasion to sales staff and other AT&T organizations providing technical
support related to switch and network issues. Instrumental in providing Tier
I & II support for sales engineering and customer vendors.
§
Instrumental in planning, designing, developing, writing,
implementing, and maintaining policies, Acceptance Test Policy (ATP)
procedures, training, and disaster recovery for telecommunication systems and
personnel administration for entire Western Region, resulting in increased
network reliability and performance while improving MTTR by providing support
services for the network infrastructure, and recovering switch and data port
allocations with savings of over $300,000 per node throughout the Western
region (123 nodes) totalling over $36 Million using TIRKS, Geolink, ASR,
Planet, Comet and WMS. Recommended streamlined
procedures to upper management resulting in implementation throughout Western
region. Experience includes writing SMOP’s for power routines and circuit
maintenance within AT&T and other vendors
§ Instrumental
with provisioning, test, turn up and maintenance of all PRI, digital and MF
T-1 circuits to City of San Diego (SDDPC), PSAP and CALEA testing of customer
site termination to PBX and Adtran Channel Banks. Maintenance and support of
data networks for various Local and Federal Agencies including FAA TRACON,
DOJ, NRAD and Social Security Administration (San Diego)
CTS-WorldxChange,
San Diego,
CA
1994 - 1997
Sr. Network Controller / Shift
Supervisor
§ Monitoring
and maintainance of SS7 Siemens switching network including database
engineering using UNIX shell and SQL form editor, provisioning, least cost
routing using SLA’s, AS/400 Billing
§ System,
and trouble ticket resolution while supervising junior technicians. Daily
duties included liasion between network technical staff and senior management
to reduce network outages and improving MTTR.
C-Cubed
Corporation, San Diego,
CA
1991 - 1994
Sr. Technician / Project Lead
§ Supervised
five technicians and provided OJT as required. Advised management on design,
fabrication, installation and implementation of various equipment, cabling
and C41 systems.
§ Responsible
for project planning, coordination, material procurement and project
budgeting for multi-million dollar projects including INMARSAT and Quad-DAMA
(Satellite).
§ Instrumental
in fabrication of Navy’s 2nd
PMUTTS Unit (Radio/ T-1 interface shelter) and T-1 connectivity and
cryptographic support for Hughes Satellite Ground Control station and secure
radio crypto 29 Palms. Security Clearance: SECRET
Allnet
Corporation, San Diego,
CA
1990 - 1991
Communications Technician
§ Performed
design, engineering, equipment and cabling installation; customer trouble
resolution for equipment and circuit issues, using LERG and testing circuits
for continuity, correct routing and charging. equipment maintenance; and
operation of Nortel Meridian SL-1 and DSC DEX-400 switch.
U.S.
Army
1987 - 1989
Central Office Technician /
Operator
§ Repaired
and operated the U.S. Army’s GTE AN/TTC-39A and AN/TYC-39, including
engineering and installation of encrypted digital, analog, and hybrid trunk
systems (DS1 and E-1) via Radio, Microwave and Satellite.
§ Responsibilities
included cabling and wiring for DS-0, DS-1, DS-3, data circuits and local loop
subscribers. Planned, prepared, and implemented system and local subscriber
database while coordinating with onsite and distant radio, microwave, and
satcom vans. Achieved VII Corps first long local loop subscriber. Security
Clearance: TS/SBI COSMIC ATOMAL NATO
EDUCATION / TRAINING
Currently
enrolled
National University, Temecula, CA -
B.S. Information Systems Program
Computer
Training Academy, Temecula, CA – Network +, MCITP, CCNA, SSCP
Certificates/Training
ITIL v3
Certification (GR750024902GM), Global Knowledge, San Diego, CA 2012
Certified
Fiber Optic Technician (CFOT # 223-1254), FOA, Anaheim, CA, 2012
Avaya Aura
Communications Manager Administration Course, AT&T, El Segundo, CA, 2011
Avaya Wan
Services and MPLS SIP Technologies, AT&T, San Diego, CA, 2011
Avaya Aura
Hardware, AT&T, San Diego, CA, 2011
Avaya Aura CM
Architecture, Protocols and Features, AT&T, San Diego, CA, 2011
Avaya Aura
System Platform Installation for CM 6.0, AT&T, San Diego, CA, 2011
Avaya Aura
Management Tools, AT&T, San Diego, CA, 2011
Avaya Aura
Session and System Overviews, AT&T, San Diego, CA, 2011
Avaya Aura
System Manager Installation and Setup, AT&T, San Diego, CA, 2011
CompTIA
Network + Course, AT&T, San Diego, CA, 2011
Cisco ONS
15454 ROADM Course, AT&T, San Diego, CA, 2011
CWTS
(Certified Wireless Technology Specialist), AT&T, San Diego, CA, 2011
DMS
100/250/500 Maintenance, AT&T, Warrenville, Il, 2011
MCSE Windows
Server 2003 Certification course, AT&T, San Diego, CA, 2008
Cisco CCNA
Certification course, AT&T, San Diego, CA 2008, 2012
4ESS Operation
and Maintenance, AT&T, Oklahoma City, OK, 2007
5ESS Basic
Routing and Charging, Telcordia, Lisle, IL, 2000
5ESS Trunk
Translations and Testing, Telcordia, Lisle, IL, 2000
5ESS Recent
Change for Business Applications, Lucent, Altamonte Springs, FL, 1999
5ESS
Essentials for Recent Change, Lucent, Altamonte Springs, FL, 1999
5ESS
Operations and Routine Maintenance, Bellcore, Lisle, IL, 1998
CDMA IS-95
Standard, Digital Communications & Wireless Communications, Qualcomm,
1997
TCT Digital
Network, Oakland, CA, 1991
Newbridge D-4
Channel Bank Installation, Richardson, TX, 1991
Automatic
Switching Systems Operator/Maintainer, U.S. Army Signal Center, Ft. Gordon,
GA, 1987